New Hanover County

Operations Associate

This job posting closes on Sunday, July 12 at 11:59PM. All applicants must complete the application in full below and submit their resume.

UNCW Proud Alumni Owned Business
Equal Housing Opportunity Leader

Professional Operations Services Associate

Location: New Hanover County, NC
Primary Area of Work: Carolina Beach & surrounding coastal communities
Employment Type: Part-time or Full-time (with some flexibility based on experience and availability)
Compensation: Pay dependent on experience (see below)

About the Role

We’re hiring a highly capable and detail-oriented Operations Associate to support day-to-day operations across a portfolio of residential and hospitality-focused properties in New Hanover County. This is a hands-on role that blends field work (properties, vendors, readiness) with coordination and documentation. You’ll work closely with ownership and take on more responsibility over time.

Key responsibilities

  1. Keep properties guest-ready between stays: walkthroughs, visual inspections, and readiness checks
  2. Identify, document, and report issues related to maintenance, cleanliness, supplies, or presentation
  3. Coordinate vendor and contractor access, scheduling, and follow-ups
  4. Support inventory management (supplies, linens, equipment)
  5. Visit properties regularly to ensure quality, consistency, and brand standards
  6. Communicate and respond to guests inquiries and messages in a timely manner.
  7. Assist with property setup, organization, staging, and occasional light-to-heavy hands-on tasks as needed
  8. Handle time-sensitive issues when necessary and serve as a reliable on-the-ground presence in Carolina Beach
  9. Provide occasional in-person communication with guests and clients when needed
  10. Maintain operational organization: checklists, documentation, notes, and basic reporting
  11. Track open tasks and workflows and communicate clear updates to the owner and team
  12. Support scheduling and coordination of services across the portfolio
  13. Support special projects as the business grows (example initiatives include expansion into new markets and launching new programs)

Minimum requirements

  1. Live near Carolina Beach or Wrightsville Beach (most of the current portfolio is located there)
  2. Reliable transportation and comfort driving locally throughout New Hanover County
  3. Availability for occasional weekends, early mornings, evenings, or off-hours as business needs require
  4. Willingness to travel occasionally as the company expands
  5. Comfortable doing both field work and administrative coordination (this is not a desk-only role)
  6. Able to lift and carry up to 50 pounds
  7. Able to navigate stairs, outdoor areas, and varied property layouts
  8. Comfortable working in coastal conditions (heat, humidity, sand)

Preferred qualifications

  1. Basic handyman skills (preferred, but not required)
  2. Basic accounting or bookkeeping familiarity (preferred, but not required)
  3. Interest or experience in any of the following (preferred, but not required):
    • Content creation, photography, or visual storytelling
    • Social media or digital marketing awareness
    • Basic website or design tools (WordPress, HTML, Adobe Illustrator/Photoshop)

Work style and culture fit

You’ll likely be a strong fit if you:

  1. Take commitments seriously and follow through
  2. Work independently without constant oversight
  3. Notice details others miss and take pride in quality
  4. Communicate clearly, ask good questions, and learn quickly
  5. Like a mix of structure and variety and enjoy hands-on problem solving
  6. Look for solutions and improvements, not just task completion

We value: family, relationships, honesty, accountability, clear communication, quality work, continuous improvement, and respect.

Scheduling

  1. Standard work hours align with business needs
  2. Some weekends or off-hours may be required, especially during peak season
  3. We plan ahead when possible and respect personal time, but hospitality operations sometimes require responsiveness outside traditional hours

Compensation

  1. Pay is dependent on experience, skill set, and demonstrated reliability
  2. Growth and pay opportunities are available within the first 6 months.
  3. The ideal candidate will start between $12-$15/hr. and could earn $18/hr. after one year.
  4. This position can easily grow into a larger role over time with increased pay.

How to apply

Please submit:

  1. Complete application below with your resume

Apply Now

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Contents

Location
Responsibilities
Qualifications
Work Culture
Scheduling
Compensation
How to Apply

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